Claims Assistance

(518) 458-1800

We’re on your side to help you with the complexities of your claim. Going above and beyond is about being there for you when you need us most.

It is very important to contact our offices as soon as you become aware of a claim, or when circumstances occur that may give rise to a claim.

Whether you have water damage to your home or business, an automobile accident, injury to one of your employees, or theft of a personal belonging, please contact us as soon as possible.

Our claims staff can be reached 24 hours a day, seven days a week at (518) 458-1800. Once we are contacted, our claims team will notify the applicable insurance company and will coordinate the timely and equitable settlement of your claim.


The critical first step for all claims is to notify Amsure immediately of any incident that may result in a claim. From that initial call, Amsure can provide specific instructions and advise how to proceed.

For all Property claims:

In the event of a Property claim, the insured should take appropriate measures to prevent further damage from occurring. Photographs of all damage should be taken, and emergency repairs that are made to mitigate further damage should be documented accordingly.

For all Liability claims:

It is strongly recommended that an incident report be completed for all Liability related claims. The incident report should include the following:

  • Description of the incident
  • Any allegations of defects or hazards the claimant may mention
  • Contact information for the claimant (name, address, phone number, and date of birth)

Witness names are also extremely helpful (particularly if they can add information regarding the incident or the conditions present in the accident area). Photos of the area or alleged defect are also helpful.

For all Automobile claims:

In the event of an Auto accident, it is imperative to notify the police immediately to respond to the scene and document the incident. It is OK to check and see if the other parties involved are unharmed, but do not discuss the details of the accident (including any assumption or allegations of fault). Speak only with the police officer regarding the specific circumstances of the accident.

Photos of the accident scene are always helpful, but not imperative if it puts anyone in danger of being struck by traffic. Obtain names and contact information of witnesses who are there (if possible).

For all Workers Compensation / Statutory Disability (DBL) claims:

The employer will need to complete a C2-F (in the event of a Workers Compensation claim) or a DB-450 (in the event of a DBL claim). These forms can be obtained directly from Amsure. It is critical that the injured employee receive immediate medical attention (if necessary) to avoid further injury or illness.

File your glass claim online

For mobile service or in-shop appointments, click on one of the companies below. Please have your policy information* ready, as you will need to answer a few simple questions. A representative will contact you to set up an appointment that is convenient for you.

Safelite AutoGlass


12 Computer Drive West

Albany, NY 12205

(518) 458-1800 phone

(518) 458-8390 fax

Monday-Friday 8:30 a.m.-4:30 p.m.

Saratoga Springs

31 Church Street, 4th Floor

Saratoga Springs, NY 12866

(518) 584-5300 phone

(518) 584-7306 fax

Monday-Friday 8:30 a.m.-4:30 p.m.


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